Now Hiring - Customer Service Representative in Macungie, PA
Customer Service Representative in Macungie, PA
BDi Machinery Sales, Inc. is an importer of specialty agricultural equipment to meet the needs of fruit, vegetable, row-crop and nursery growers. We pride ourselves on being a partner to our customers and customers of our dealers, to provide them with the latest technological advances in agricultural specific equipment.
We are actively recruiting for a Full-Time Customer Service Representative to support our growing company.
Responsibilities include but are not limited to:
Business Development
- Identify and contact dealers to sell imported and domestic products
- Outline territories and local dealers for sales of products, parts and service training
- Investigate new and existing equipment and recommend upgrades or replacements.
- Research to understand market trends and customer needs
- Aggregate information to improve product knowledge and sales techniques.
- Focus on growing our brands and increasing market share presence
Dealer Development
- Routine contact to dealers to nurture relationships
- Provide and update dealer qualifications, generate documents sales/service /financial
- Distribute materials for dealers training for sales, parts and services
- Warranty processing, implement warranty policies and procedures, manage claims procedure
Sales Support:
- Cold calling prospects throughout BDi territory to introduce company and brands. Solicit orders or talks with customers/prospects by email or phone and provide to sales manager.
- Activities to generate interest for products with new customers, while making contract with existing customers.
- Coordinate product demonstrations, installations, and application support, so salespersons can demonstrate equipment uses.
- Provide technical information on machine application, use, maintenance and repair
- Process customer orders and product related requests
- Execute daily/weekly outbound cold calling from lists on record and acquiring new lead sources.
- Outreach to customers on repairs as needed.
- Maintain computer and hard copy of whole goods and support parts inventory
Technology and Marketing
- Distribute company sales and marketing programs
- Support activities to generate website views of content/images
- Create email blasts, and admin for social media outlets as company SME
- Support content collection to provide information for literature updates
- Support Trade Shows scheduling, display exposition concepts, promotions, logistics, travel/support and participate
Requirements
- Associates degree in Business or related field or comparable technical degree.
- Minimum of 2 years of experience in sales support role, marketing support role or relevant operational experience in related fields such as sales, or project management
- Proficient in PC Platform with Microsoft Office software applications including Excel, Word and
PowerPoint, and Database Query (ideally in QuickBooks)
- Experienced in social media
- Knowledge of quoting process
- Strong and consistent attention to detail
- Strong organization skills
- Excellent communication skills
- Excels in time management, multi-tasking and balancing multiple projects at one time in a fast- paced environment
- Flexibility and capability to take on special assignments/projects as directed by supervisor
- Ability to work independently
- Deadline oriented
- Friendly and positive attitude and demeanor
- Works well with others especially in a team setting
- EOE
Job Type: Part-Time
Schedule:
Monday to Friday – 8:30am to 5:00pm
Local Candidates Only – No remote Applicants
Benefits
- 10 Paid Holidays
- Paid Time Off - Waiting period applies
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- Cold Calling: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
- Social media marketing: 1 year (Preferred)
Work Location: In person
BDi Machinery Sales, Inc.
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BDi Machinery Sales, Inc.
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BDi Machinery Sales, Inc.
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